Privacy policy
Privacy Policy
Last Updated: 3 April 2026
Swiftsolutionshop operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a smooth and secure shopping experience. Our store is powered by Shopify, which enables us to offer these Services.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services or communicate with us.
By using our Services, you agree to the terms of this Privacy Policy.
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### 1. Personal Information We Collect
We may collect the following types of personal information:
- Contact Details: Name, phone number, email address, shipping & billing address
- Payment Information: Payment method details (processed securely via third-party payment gateways; we do not store card details)
- Order Information: Products viewed, cart items, purchases, returns, and order history
- Account Information: Login details, preferences, and settings (if account is created)
- Communication Data: Messages, emails, or support queries sent to us
- Device & Usage Data: IP address, browser type, device information, and website interaction
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### 2. How We Collect Information
We collect information:
- Directly from you (when you place orders, contact us, or fill forms)
- Automatically (through cookies and website tracking tools)
- From service providers like payment gateways and shipping partners
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### 3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support and respond to queries
- Send order updates and service-related messages
- Improve our website and user experience
- Prevent fraud, misuse, or suspicious activities
- Send promotional offers (you can opt out anytime)
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### 4. Sharing of Information
We do not sell your personal data. We may share your information only with:
- Courier and logistics partners for delivery
- Payment gateways for secure transactions
- Shopify and technical service providers
- Legal authorities when required by law
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### 5. Shopify & Third-Party Services
Our store is hosted on Shopify. Your data may be processed by Shopify and its partners to provide and improve services, including secure payments, analytics, and marketing.
For more details, you can review Shopify’s privacy policy: https://privacy.shopify.com
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### 6. Cookies & Tracking Technologies
We use cookies to:
- Improve website performance
- Remember your preferences
- Analyze traffic and user behavior
You can disable cookies anytime from your browser settings.
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### 7. Customer Responsibility (Important for Claims)
Customers are strongly advised to record an unboxing video while opening the package.
For any damaged, defective, or missing product claims, you must provide:
- Clear photos
- Proper unboxing video (without cuts)
Without valid proof, claims may be rejected to prevent misuse or fraud.
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### 8. Data Security
We take reasonable measures to protect your data. However, no online system is 100% secure, and we cannot guarantee absolute security.
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### 9. Data Retention
We retain your information only as long as necessary to:
- Complete orders
- Comply with legal obligations
- Resolve disputes
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### 10. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Request correction or deletion
- Opt-out of marketing emails
You can contact us to exercise these rights.
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### 11. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
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### 12. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
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### 13. Changes to Policy
We may update this Privacy Policy at any time. Changes will be effective immediately upon posting on the website.
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### 14. Contact Us
For any questions, complaints, or support, contact us at:
📧 info.swiftsolutionshop@gmail.com
📧 support.swiftsolutionshop@gmail.com
We usually respond within 24–48 working hours.
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By using our website, you agree to this Privacy Policy.